The Office of Inspector General, Division of Health Care Facilities and Services, investigates complaints about nursing facilities. They will also conduct an annual survey in each facility. Extended surveys will be conducted if the standard survey indicates substandard care. How does this survey work? more...
If you cannot solve the problems by working with nursing home staff, you can make a complaint directly to the Office of Inspector General. You can also make a complaint through a third party like an Ombudsman. See below for more information about these sources of help. In almost all cases, complaints should go first to someone in charge at the nursing home (the administrator, head nurse, etc.). In fact, most outside agencies will take the complaint more seriously if you can show you have already tried to fix the problem through the nursing home. more...
Nursing home staff can help solve some of the problems within a nursing home. Nursing home residents and their advocates, as a general rule, should always try to solve any problems with the facility by talking to the person who has the power to fix the problem. You have the right to voice complaints, including complaints about treatment that was received or was not received, without fear of retaliation. The facility must promptly attempt to solve the problems. more...
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